Refund and ~

Returns Policy

Last updated: March 2026

At Yuval Natural, we strive to ensure customer satisfaction with our natural hair and skin care products. Please read our Refund & Return Policy carefully before making a purchase.

 

Overview

Our refund and return policy is valid for 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer a full refund or exchange.

To be eligible for a return:

  • The item must be unused

  • It must be in the same condition as received

  • It must be in the original packaging

 

Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

  • Perishable goods

  • Health and personal care products

  • Intimate or sanitary items

  • Hazardous materials

  • Flammable liquids or gases

Additional non-returnable items:

  • Gift cards

  • Downloadable or digital products

  • Opened or used personal care products

 

Proof of Purchase

To complete your return, a receipt or proof of purchase is required.
Please do not send your purchase back to the manufacturer.

 

Partial Refunds

Partial refunds may be granted in the following cases:

  • Items showing obvious signs of use

  • Products not in original condition

  • Items damaged or missing parts not due to our error

  • Returns initiated after 30 days of delivery

 

Refunds

Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

If approved:

  • Your refund will be processed

  • The amount will be credited to your original method of payment

  • Processing time may vary depending on your bank or payment provider

 

Late or Missing Refunds

If you haven’t received your refund:

  1. Recheck your bank account

  2. Contact your credit card company

  3. Contact your bank (processing delays may apply)

If the issue persists, please contact us at:
📧 yuvalnatural@gmail.com

 

Sale Items

Only regular-priced items are eligible for refunds.
Sale or discounted items are non-refundable.

 

Exchanges

We only replace items if they are defective or damaged.

To request an exchange:

 

Gifts

  • If the item was marked as a gift and shipped directly to you, you will receive a gift credit once the return is received.

  • If the item was not marked as a gift, the refund will be issued to the original purchaser.

 

Shipping Returns

To return your product, mail it to:
📍 Gurugram, HR, India.

Please note:

  • Return shipping costs are non-refundable

  • You are responsible for return shipping charges

  • If a refund is approved, return shipping costs will be deducted from the refund

  • We recommend using a trackable shipping service for high-value items

 

Need Help?

For any questions related to refunds or returns, contact us at:
📧 yuvalnatural@gmail.com

Frequently Asked Questions

What is Yuval Natural's return policy?

A: Yuval Natural offers easy returns. If you are not satisfied with a product or have received a damaged or wrong item, you can initiate a return request within the defined return window after delivery. See the Return & Refund Policy page for exact terms and conditions.

A: Yuval Natural processes the refund once the returned product is received. Refunds are credited to the original payment method — typically within 5–7 business days. Refunds to UPI and digital wallets are usually faster.

A: If you receive a damaged or wrong product, take a photo or video during unboxing and contact Yuval Natural customer support within 24–48 hours. A free replacement or full refund is provided for damaged products.

A: Please read Yuval Natural’s Return & Refund Policy page for specific terms. Generally, returns are accepted for quality issues or wrong product delivery. Contact customer support for detailed guidance.